You can create an account here, without placing an order necessarily.
This will make it easier for you to access information about your orders (invoices, tracking numbers, etc.)
Frequently asked questions
Need more information ? We will answer your questions.
Account and settings
How do I register?
How do I access my account?
To access your account, all you have to do is enter the information you provided when you created your account, i.e. your email address and your password in the fields provided.
Make sure your email address and password are spelled correctly.
If you are unable to connect, please send an email to our customer service: info@zagbijoux.fr.
Make sure your email address and password are spelled correctly.
If you are unable to connect, please send an email to our customer service: info@zagbijoux.fr.
I forgot my password, what should I do?
If you have forgotten your password, don't worry, you can reset it here by clicking on forgotten password.
Orders
I have not received an order confirmation email, is this normal?
We suggest you look in the spam folder.
If the confirmation is not there, go to your personal space, all your validated orders are recorded there.
If you can't find anything, please send an email to info@zagbijoux.fr
If the confirmation is not there, go to your personal space, all your validated orders are recorded there.
If you can't find anything, please send an email to info@zagbijoux.fr
Can I cancel my order?
Send us an email within an hour of placing your order to info@zagbijoux.fr specifying your full name and your order number, we will do the necessary.
My order has not been delivered yet, what can I do?
Go to your personal space to track the status of the package. If you are waiting for your parcel for more than 7 days, please contact us by email at info@zagbijoux.fr
How can I find my order history?
We invite you to visit your personal space, all your validated orders are recorded there.
Delivery
What are the delivery times?
In standard Colissimo delivery, you will be delivered within 3 to 5 working days for metropolitan France.
With Chronopost, delivery times are 24-48H working days.
For Europe and French overseas departments and territories, delivery times are approximately one week.
With Chronopost, delivery times are 24-48H working days.
For Europe and French overseas departments and territories, delivery times are approximately one week.
My order has not been delivered yet, what can I do?
Go to your personal space to track the status of the package. If you are waiting for your parcel for more than 7 days, please contact us by email at info@zagbijoux.fr
Which countries do you deliver?
All European Union countries and French overseas departments and territories.
How can I check the status of my delivery?
You will receive your tracking number by email when your order is ready to leave our premises, however, it takes 24 hours for the tracking to be activated and scanned by the carrier.
Remember to check your junk mail.
If necessary, contact us by sending an email with your order number to: info@zagbijoux.fr, a member of our team will help you in your search.
Returns
I want to return my order, what is the procedure?
Hello,
Thank you for your purchase from ZAG Bijoux.
If you wish to return a piece of jewelry, please follow the procedure below:
1-Return time : You have 14 days from the date of receipt of your package to make a return.
2-Return procedure : To request a return, please visit our return page: https://zagbijoux.fr/a/return
Or, at the bottom of our website, you will find three sections: "Catalogue", "The Brand" and "Customer Service". In the "Customer Service" section, click on the option "Make a Return".
You will be asked to enter your order number as well as the email address associated with this order or your customer account. You can find your order number in the order confirmation and shipping emails we sent you.
3-Return options :
-Store credit: If you request store credit, return shipping is free.
-Refund: If you choose a refund, return shipping costs will be deducted from the refunded amount.
4-Package return : Please return the jewelry in its original packaging (pouch, tag, and plastic). You must also include a note indicating your order number and the mention "I request a store credit or a refund". Without its original packaging, the jewelry will neither be accepted nor processed.
5-Exceptions for piercings: For hygiene reasons, piercings are neither exchangeable nor refundable, even if they have never been worn.
6-Gifts offered : If you received a free piece of jewelry or a bag as a gift and the total amount of your order falls below 150 € after the return, please return the gift along with the rest of your order.
7-Repayment terms : Once our team receives your package, we will process the returned items, provided they are intact (never worn and in their original packaging). If the returned jewelry does not comply with our return policy (e.g. non-compliant product, damaged, or without original packaging), the exchange, store credit, or refund will not be processed.
If you have any questions or need assistance with the process, feel free to contact our customer service at: info@zagbijoux.fr
Best regards,
The ZAG Bijoux Team
Zag shops
Where can I find a ZAG Bijoux store?
See the list of our shops and partners in the store locator.
