If possible, we can cancel your order if you send us an email within 24 hours of placing your order. specifying in the email subject the following reason "Cancellation request - Order number".

Note: Orders placed on weekends do not follow this rule

Contact: info@zagbijoux.fr 

You will receive your tracking number by email when your order is ready to leave our premises, however, it takes 24 hours for the tracking to be activated and scanned by the carrier.
Remember to check your junk mail.

If necessary, contact us by sending an email with your order number to: info@zagbijoux.fr, a member of our team will help you in your search.

Hello,

Thank you for your purchase at ZAG Bijoux.

If you wish to return a piece of jewelry, here is the procedure to follow:

1-Return period: You have 14 days from the date of receipt of your package to make a return.

2-Return procedure: To request a return, go to our return page: https://zagbijoux.fr/a/return

Or at the bottom of our website page, you will find three sections: "Catalog," "The brand," and "Customer service." In the "Customer Service" section, click on the "Make a return" option.

You will be asked to provide your order number as well as the email address associated with this order or your customer account. You can find your order number in the order confirmation and shipping emails we sent you.

3-Return options:

-Credit note: In case of a credit note request, return shipping costs are free. The credit note is valid for 28 days from the date of issue (it cannot be combined with other vouchers and is for one-time use only).

-Refund: If you choose a refund, return shipping costs will be deducted from the amount to be refunded. Once the refund is processed, it will take 2-3 days to appear in your bank account.

4-Return of the package: Please send the jewelry back in its original packaging (pouch, tag, and plastic). You must also include a note indicating your order number and the statement "I request a credit note or a refund." Without their original packaging, the jewelry will neither be accepted nor processed.

5-Exception for piercings: For hygiene reasons, piercings are neither exchangeable nor refundable, even if they have never been worn.

6-Promotional offers: for orders placed during a promotional period such as "1 jewelry piece free for every X purchased", the free jewelry must be returned in case of a total or partial refund request affecting the offer conditions.

7-Refund conditions: Upon receipt of your package by our team, we will process the returned products, provided they are intact (never worn and in their original packaging). If the returned jewelry does not comply with our return policies (e.g., non-compliant product, damaged, or without original packaging), the exchange, credit note, or refund cannot be processed.

If you have any questions or need assistance with the procedure, please do not hesitate to contact our customer service: info@zagbijoux.fr

Best regards,

The ZAG Bijoux team