Frequently asked questions
Need more information ? We will answer your questions.

Account and settings

How do I register?

You can create an account here, without placing an order necessarily.
This will make it easier for you to access information about your orders (invoices, tracking numbers, etc.)

How do I access my account?

To access your account, all you have to do is enter the information you provided when you created your account, i.e. your email address and your password in the fields provided.
Make sure your email address and password are spelled correctly.

If you are unable to connect, please send an email to our customer service: info@zagbijoux.fr.

I forgot my password, what should I do?

If you have forgotten your password, don't worry, you can reset it here by clicking on forgotten password.

Orders

I have not received an order confirmation email, is this normal?

We suggest you look in the spam folder.
If the confirmation is not there, go to your 
personal space, all your validated orders are recorded there.

If you can't find anything, please send an email to info@zagbijoux.fr

Can I cancel my order?

Send us an email within an hour of placing your order to info@zagbijoux.fr specifying your full name and your order number, we will do the necessary.

My order has not been delivered yet, what can I do?

Go to your personal space to track the status of the package. If you are waiting for your parcel for more than 7 days, please contact us by email at info@zagbijoux.fr

How can I find my order history?

We invite you to visit your personal space, all your validated orders are recorded there.

Delivery

What are the delivery times?

In standard Colissimo delivery, you will be delivered within 3 to 5 working days for metropolitan France.
With Chronopost, delivery times are 24-48H working days.
For Europe and French overseas departments and territories, delivery times are approximately one week.

My order has not been delivered yet, what can I do?

Go to your personal space to track the status of the package. If you are waiting for your parcel for more than 7 days, please contact us by email at info@zagbijoux.fr

Which countries do you deliver?

All European Union countries and French overseas departments and territories.

How can I check the status of my delivery?

You will receive your tracking number by email when your order is ready to leave our premises, however, it takes 24 hours for the tracking to be activated and scanned by the carrier.
Remember to check your junk mail.

If necessary, contact us by sending an email with your order number to: info@zagbijoux.fr, a member of our team will help you in your search.

Returns

I want to return my order, what is the procedure?

You can return your order within 14 days of receipt of the package, provided that the products have not been worn and that the jewel can keep its small reference tag. Only the jewel is refunded.

You are responsible for return shipping costs.

For any request, please contact our customer service : info@zagbijoux.fr 

Zag shops

Where can I find a ZAG Bijoux store?

See the list of our shops and partners in the store locator.

Free delivery

From €100 purchase

Returns

within 14 days

Payment in 3x

from €80 of purchase

Customer service

For any questions please contact our advisors here

Zag newsletter

Discover all our news and new products in preview and benefit from our special offers.

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