Shipping:

We ship only to mainland France and the European Union.

STANDARD: 3 to 5 business days in France and within one week internationally. *

EXPRESS (Chronopost): 24 to 48 business hours in France and 72 hours internationally.**

During the holiday season, delivery times are 5 to 7 business days for Standard deliveries and 2 to 3 days for Express deliveries.

Returns:

Upon receipt of your package, you have 14 days to return the jewelry*. Jewelry without its original packaging (tag, plastic wrap, and pouch) will not be accepted, refunded, or returned. Only the jewelry itself will be refunded. You are responsible for return shipping costs. Returns to stores or the showroom are not permitted.

Please include the order number so we can identify the order. If we are unable to identify the package, the jewelry will not be refunded.

Return address: 177 Rue du Temple, 75003 Paris.

For any return requests, please contact our customer service team: info@zagbijoux.fr

*Excludes customizable jewelry and piercings (for hygiene reasons)